Support

How to reach us

Email office@eqhekademia.ee - we reply within one business day. For questions about a specific entry or a payment, write from the address linked to your account.

For short and urgent matters, Telegram: @ruban_trener.

What to include

• The email address your account is registered to.
• What happened and what you expected instead.
• The screen where it happened and the time.
• Device and app version (Profile, bottom of the screen).

Frequent questions

• The sign-in code does not arrive - check the spam folder; a code is valid for 15 minutes, a new one is requested on the same screen.
• The code is not accepted - it is entered in the app, on the "Код" tab, not through the link in the email.
• Entries are missing - sign in with the same address: entries belong to the account, not to the device.
• No AI review - it is not instant; if the error repeats, send us the time and the error text.
• Account deletion - Profile → "Data & account"; the full procedure is on our Account deletion page.

Who we are

EQHekademia OÜ, registry code 17483439, E. Vilde tee 89-68, Tallinn, 12911, Estonia. We develop Akadem1k and are responsible for the service and for your data.